2018 Annual Report – Living innovation
With around 50,000 new policyholders, CSS has consolidated its position as a leading provider of basic insurance. It had 1.392 million clients at the end of December 2018. The CSS Group posted a net result of CHF 163 million in 2018.
The 2018 Annual Report once again underscores CSS’s digital competence and the innovative spirit it has shown for years. For example, the online version of the annual report takes a look at myGuide. This digital tool systematically asks questions about the user’s symptoms, and then makes a recommendation for treatment. myGuide highlights CSS’s role as a health partner. The digital annual report also features the touching story of one particular policyholder who was able to get his life back on track – through sheer force of will and the personal support he received from CSS.
The sustainability report provides information on the company's economic, social and environmental performance. In preparing this report, the CSS Group follows the guidelines of the Global Reporting Initiative (GRI), the world's leading voluntary standard on sustainability reporting.