Sanagate and CSS are moving closer together
Sanagate is a health insurance company in the CSS Group. With CSS, you get comprehensive insurance cover, personal service and attractive offers.
Sanagate has been part of the CSS Group ever since it was founded. But in future, Sanagate and CSS will collaborate even more closely. This affects consultations at our network of agencies, Client Services, benefit statements and our IT, for example. The merger will allow you, the client, to benefit from the strengths of CSS, while we can continue to offer attractive premiums.
No, your premium for the current year will not change due to the merger. By moving closer together, we can work even more efficiently and thus keep administration costs low. Which means premiums will stay attractive for you in future too. As always, premium adjustments for next year will be announced in autumn following the usual processes. Premiums mainly change in line with the trend in healthcare costs in Switzerland.
No. Your personal client advisor is available to you as and when needed.
If you have a login for the client portal, you can continue to submit your queries and requests as usual via myCSS.
It is possible that you will be allocated a new client number. If so, you will receive it along with your insurance card by mid-August at the latest. But don’t worry: you don’t need the client number when you go to see a doctor, and the old insurance card remains valid until you receive the new one.
There will be no change to your insurance cover or the level of your premium because of the merger between Sanagate and CSS. In other words, your current policy, i.e. your insurance contract, remains valid throughout 2020. You’ll receive the new policy for next year in October as usual.
The new insurance card will be sent to you in mid-August by post. You’ll be able to see the insurance card in the myCSS client portal as soon as it has been dispatched. Once you’ve received it, please start using this new card and destroy the old one.
The card that you received in mid-August is the valid insurance card. You can also see which is the current card by looking in myCSS.
If you have taken out both basic and supplementary insurance within the CSS Group (CSS, Arcosana, Intras and Sanagate), you will continue to receive separate bills up until the end of the year. From the start of next year, the process will be simplified and you’ll find all the details clearly laid out on a single bill.
No, you don’t have to resubmit any bills you’ve already sent either by post or digitally.
myStep is available to you only if you have the corresponding supplementary insurance with CSS.
PocketDoc is now called myGuide. The functionalities of myGuide are exactly the same as those of PocketDoc – the only thing that’s different is the name, and you can continue to use the service as before. What’s more, the myGuide app comes with additional integrated services like online sleep training, skin checks and preventive care recommendations, etc.