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CSS Insurance

Psychological counselling

Have you been in a depressed mood, worried or feeling listless for some time? Are you struggling with symptoms of anxiety? Or are you experiencing problems at work or in your private life and are no longer able to cope? Online psychological counselling can help restore your balance. Engaging in a dialogue with a qualified psychologist from consultorOnline through asynchronous (i.e. not real-time) messaging can help you develop practical ways of coping with difficult situations.

Our offer for you: Online psychological counselling

Advantages of online psychological counselling

  • You can write about your worries and fears when and where you like
  • You’ll receive a reply within 48 hours
  • Problematic situations and issues are usually resolved within 6-8 written exchanges

Are you interested?

Once you have registered, you will be given the access details for the secure area of the online platform run by our partner consultorOnline. The first time you log in, you will be asked to fill out a questionnaire so that consultorOnline can determine whether counselling by means of written dialogue is right for you. Online counselling begins as soon as we at CSS Insurance have provided a commitment to provide cover.

Further details about online psychological counselling

Formulating your thoughts and attempting to write about a tough situation can already be a help in finding a structured approach to regaining your balance. Online counselling is not suitable for every situation and is not recommended when facing an acute crisis or suffering a serious mental illness.

  • Confidentiality, data privacy and data security are a top priority for us and our partner consultorOnline. The dialogue between you and the psychologist takes place in a secure area, and no information on the content of what was discussed is shared with CSS Insurance. 
  • CSS assumes 80% of the cost of up to 8 written exchanges with a counsellor on a one-time basis, provided you have supplementary medical costs insurance with CSS or Intras. Do you need a bit more time than the planned 8 written exchanges allow? Our partner consultorOnline will be happy to provide you with an offer so that you can complete the search for a solution at your own expense. 
  • Find out more about anxiety disordersThe CSS digital encyclopaedia contains simple explanations of illnesses and their causes and symptoms.

Do you have any questions?

Our medical specialists will be happy to take the time to answer your questions in person.