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CSS Insurance

myCSS – your client portal

Best of Swiss Web 2015 - Business Bronze

myCSS is the personalised client portal for private clients of CSS Insurance. With your insurance documents now stored in one – clear and easy-to-use – place online, you can view them from any device, giving you convenient, 24/7 access to all aspects of your health insurance.

Already 380,000 registered clients

myCSS and myCSS app helps helps you to save time and money with your insurance matters:

  • Submit your bills easily online
  • Up-to-date status of insurance benefits
  • Your cover

Frequently asked questions

What does it need to use myCSS?

  • a health insurance product from CSS Group (CSS Insurance, Arcosana, Intras)
  • an active or future policy
  • a mobile phone or an SMS-enabled fixed network telephone
  • a valid email address

How does registration work?

We have written step-by-step instructions for you. If you follow them, registration shouldn't be a problem. Alternatively, you can use the guidelines (pdf) to help you.

These are the key benefits for you:

Statements are always to hand.

No matter where you are or when you want to check them, with myCSS your premium and benefit statements for the past five years are only a mouse click away – in chronological order, or just for a particular period if you wish. If you still have questions, click again to get in touch with us.

Your insurance benefits status is always up to date.

You'll never have to file or go looking for your personal insurance documents again. Details of benefits, your deductible and retention fee are always available. The straightforward chart makes life even easier.

Direct line to our experts.

Do you have a particular question or concern? Then let our experts know by sending an electronic enquiry via myCSS. You will hear or read from us soon.

Submit your bills easily online.

Sending your medical bills to CSS by post is a thing of the past. Now, you can simply scan them and upload them to myCSS to submit them to us for payment.

Immediate answers to your questions about cover.

Have you ever asked yourself whether or not your insurance policy covers a particular benefit, or if a certain therapist is recognised? The myCSS Benefit Check function gives you the answer in seconds and our online service will also point out other options.


Keep track of outstanding matters.

At myCSS, we'll respond quickly and efficiently to your personal questions and requests. All of your insurance matters, both outstanding and completed, are listed under the relevant headings with a status report and a final deadline. This overview also includes questions or concerns which you have raised via a channel other than myCSS.

Access to your personal data and documents any time.

It has never been so easy to take care of your insurance matters yourself. At myCSS, you have round-the-clock access to your current policy, offers that have been produced for you, outstanding statements, and much more. For example, via the client portal you can also report changes to your personal and address details at any time, whenever it suits your schedule.