0844 277 277 Mon-Fri 8am-6pm
CSS Insurance

Telmed – telephone advice first

Telmed is an alternative insurance model for mandatory basic insurance, in which you always call the Medgate telemedicine centre first if you have a medical issue. Medgate is a centre for telemedicine which advises you on all your medical problems and coordinates your referral to a doctor or specialist.

Our products for you: Callmed & FIRST CALL

Benefits of telemedicine

  • Telephone advice from medical experts
  • Available around the clock on 058 277 77 77
  • If necessary, Medgate will refer you to a doctor of your choice
  • You can consult an ophthalmologist or gynaecologist without a referral from Medgate

Premiums & discounts

Premiums depend on where you live, your age and what deductible you choose. With the telemedicine model, you benefit from up to 12% premium discount on mandatory basic insurance. In return, you undertake always to call Medgate first for an initial consultation. If the doctor treating you then refers you to another doctor, you must notify Medgate within five working days. Emergencies must also be notified within five working days at the latest. If you fail to adhere to the rules it will not be possible to reimburse the cost of treatment.


Further details on the telemedicine model

Follow the tips under "Save on health insurance premiums" to choose the insurance product that is best for you.

Do you have any questions?

We're on hand to help! Find a CSS agency near you. Our client advisors will be happy to take time to discuss your personal needs.