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Private Assistance

Private Assistance is your wholly personalised advice and support service.

It provides efficient assistance and support for all your concerns.
Only insured persons with the myFlex Premium products Outpatient Insurance and Hospitalisation Insurance qualify for this exclusive service.

Premium advisor – your direct point of contact for all your needs.

If you have questions about health problems, medical treatment or any aspect of your insurance – your Premium advisor will be happy to help.

Write us

Write us
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Give us a call

Give as a call (Mon-Fri 8am-6pm)
0844 277 772

Your Premium advisor is always your first point of contact.
They will answer all your questions and make all the necessary arrangements.

Medical coach.

On request, your Premium advisor will find you an experienced and independent personal medical coach. The coach will provide you with support as desired, before, during and after medical treatment.

What services the medical coach provides:

  • Needs assessment
  • Organising a neutral second opinion
  • Setting up efficient access to suitable hospitals / specialists within 5 days
  • Advising on /organising rehabilitation, physiotherapy, etc.
  • Follow-up support

Support benefits.

Your personal Premium advisor is available during medical treatment, hospitalisation or a stay at a spa to provide professional support services.
For example:

  • qualified child care
  • pet care
  • accommodation services
  • contribution towards certain private expenses in connection with hospitalisation (such as phone charges, internet, TV, newspapers and magazines, parking)

Alongside the quick and straightforward organisation and arrangement of support services, contributions of up to CHF 500 per case and CHF 1,000 per calendar year are covered for such services.

Premium gold card.

Insured persons who have taken out Private Assistance will receive the Premium gold card from CSS including contact information to your Premium advisor.

Insurance Card Premium

Offer conditions.

Insured persons with both myFlex Premium Outpatient Insurance and myFlex Premium Hospitalisation Insurance qualify for the Private Assistance service.