The published patient satisfaction indicators of CSS and ANQ, as well as the case numbers, wound infection rates, rehospitalisation rates, reoperation rates and pressure sores, differ in terms of their importance and interpretation. CSS and ANQ patient satisfaction figures reflect subjective findings on the quality of the treatment and results. Case numbers, wound infection rates, rehospitalisation rates, reoperation rates and pressure sores, on the other hand, objectively gauge the quality of treatment and results. In principle no information is provided on the quality of processes and organisational aspects, e.g. hospital facilities, training and development of staff, documentation of health histories, emergency and palliative care concepts, etc., as well as on disciplinary and interdisciplinary processes and circumstances.
For the sake of readability, the use of specialised language has been minimised to the extent possible. Only in cases where it makes good sense have specialised terms been added in brackets.