What to do in an emergency abroad? Always contact the CSS emergency number first. It will support you and give you a commitment to provide cover. Tel: +41 (0)58 277 77 77.
Following an emergency abroad: Return the Questionnaire for treatment abroad to us along with the original invoices in one of Switzerland's national languages or English and proof of payment (credit card statements, receipts, etc.).
Making a claim: You can use the claim notification form to report events relating to cancellation costs and luggage insurance, or do it online – both are easy and convenient. We will then contact you to discuss the next steps.