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CSS Insurance

Satisfied customers thanks to excellent service

Satisfied customers are our highest ambition. This is what we work for every day and we appreciate the numerous and positive feedback* received from customers. We read and systematically process all feedback from our customers. This means that we can continue to learn and optimally incorporate customers’ expectations into our products and services.

«The consultant was very professional and extremely helpful.»

Advisory: Feedback from H.S., 20.05.2019 

«The guy was informative, patient, calming and very professional. Plus I got in no time the form in language and way I asked for.»

Telephone contact: Feedback from A.R., 24.05.2019

Your opinion is important to us

What is your feedback for us? Tell us about your experience. We look forward to hearing from you.

Our customers are important to us

Customer satisfaction is our highest priority and personal support for our customers is extremely important to us. We always find personalised solutions thanks to the initiative of our employees. 

What did you experience at CSS, Mr Cusano?

What to do if the invoice for hospitalisation is too high? Saveria Cusano and his wife were very thankful when their CSS client advisor put himself into their shoes.

What did you experience at CSS, Mr Cusano? (in German)
What did you experience at CSS, Mr Fumeaux?

Many an adventure suddenly turns into a nightmare: Guillaume Fumeaux knows exactly how this feels. After he was injured in the jungle, returning to Switzerland was really not easy. 

What did you experience at CSS, Mr Fumeaux? (in German)
What did you experience at CSS, Ms Di Nicola?

Preparing benefit statements can often be complicated. Evelin Di Nicola, however, has found that CSS Insurance investigates questions and continuously improves its services.

What did you experience at CSS, Ms Di Nicola? (in German)

Top marks for CSS

We have ambitious targets and are very proud that our efforts and objectives are also acknowledged by external juries.

comparis.ch: Customer satisfaction 05/2018 - Health insurance CSS, Arcosana & Intras - good: 5.1

Arcosana scores 5.2
CSS 5.1, Intras 5.0


Arcosana scores 5.1

Customer satisfaction moneyland: CSS rated good

CSS is rated "good"

Help Award 2019: CSS scores 5.3

CSS scores 5.3

* Every year, up to 50,000 randomly selected customers rate their online or phone contact with CSS (survey carried out by the market research institute amPuls).