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CSS Insurance

Our clients are very satisfied

Client satisfaction is our highest priority. Each month, up to 4,000 randomly chosen clients assess the contact they've had with CSS, rating us online or by phone (in a survey conducted by the “am Puls” market research institution) on a scale of “1 = completely dissatisfied” to “10= completely satisfied”. We are delighted with the results: the very high levels of satisfaction motivate us to continue to do the best we can for our clients.

Client satisfaction September 2018

Very good - score 8.6 out of 10

Telephone contact

«Good service. Polite and helpful. Called me back when cut off.»

J. D. from R., 28.09.2018

Very good - score 9.0 out of 10

 Advice

«K. A. helped me with a lot of information through the whole process and with all that information I feel I could make a well-informed decision about my insurance.»

R. B. from Z., 23.09.2018

Learning from customer feedback

We read every piece of feedback received from our clients by text message, email and phone in response to the satisfaction surveys. By letting us know what clients think of our services, this feedback allows us to develop measures that will improve their satisfaction even further.

Independent client surveys also confirm that we are on the right track:

comparis.ch: Customer satisfaction 05/2018 - Health insurance CSS, Arcosana & Intras - good: 5.1

CSS achieves a rating of 5.1

Comparis has partnered with market research institution GfK to run a survey on customer satisfaction in which more than 3,600 people took part. CSS achieved a rating of 5.1, while Intras and Arcosana each scored 5.

bonus.ch: Customer satisfaction Arcosana 08/2017 - good: 5.1

Bonus awards Arcosana a score of 5.1

bonus.ch also runs an annual survey to determine how satisfied clients are. Over 1,500 people took part his year, rating service quality in accordance with the following criteria:

  • clarity of information provided
  • handling of benefits
  • customer service
Customer satisfaction moneyland: CSS rated good

CSS rated “good” by moneyland

Moneyland conducted its own customer satisfaction survey again this year. In a representative survey, 1,518 insured persons were questioned about their satisfaction levels in relation to 11 different factors, including friendliness, availability, value for money and how quickly benefits are paid, etc.

Your opinion is important to us

Share your experiences with us: criticism, praise and suggestions are important to us and help us to continually improve our service.

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