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CSS Insurance

Client dialogue specialist

Natascha V., client dialogue specialist

Client dialogue specialist trainees provide our Serviceline clients with advice and guidance on various products and services. They talk to clients, receive instructions, enquiries and complaints, and either deal with them directly or forward them to the competent person or unit. Client dialogue specialists are our company's calling card. Their friendliness and professionalism helps keep CSS clients satisfied.


Duration of training
3 years
Location of training
CSS Serviceline in Kriens (Lucerne), Lausanne (Vaud) or Breganzona (Ticino)
Classroom instruction 1 day a week  
Work-related classroom subjects
  • Organising your work and cooperating
  • Acquiring clients
  • Retaining clients
  • Winning back clients
  • Using communication and support systems
  • Complying with rules, regulations and requirements
Vocational Baccalaureate Additional option of preparing for the Federal Vocational Baccalaureate alongside work-based training


Are you communicative, good at languages, with good grades in German and a working knowledge of French or Italian? Are you easy to enthuse, open and service-oriented? Do you enjoy working in a team? If we have sparked your interest, apply now for one of our available apprenticeship places.