Ingrid Müller, Contact Center agent in Kriens
«I really value customer feedback. It helps me to understand what impression I make on customers and then adapt my approach accordingly. It's by no means unusual for me to finish a call with the feeling that the customer is happy, which then turns out not to be the case.
Customer feedback is a regular topic of discussion among those of us who work on the Contact Center. Most of the feedback we receive from customers is positive. That's not only motivating, it also shows us what we're doing right and means we can deliberately employ the right kind of behaviour. I find it important to listen carefully to exactly what the customer is saying. Customer feedback is a daily incentive for us to make our contact with the customer the best experience of the day.»