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CSS Insurance

Awards & quality labels

CSS Insurance received numerous distinctions and quality labels in recent years.

Most Trusted Health Insurer

Most Trusted Brand 2018

CSS again voted “Most Trusted Health Insurer”

Reader’s Digest conducts an annual representative survey to determine which brands inspire the most confidence among consumers. Some 1,800 people throughout Switzerland took part in the study.

In 2018, CSS took the top spot in the health insurance category, lifting the title of “Most Trusted Brand” for the 7th time.

Efficiency

Health insurer with efficient administration

Low administration costs for our clients

The comparis.ch Efficiency Label 2018 officially confirms that CSS Insurance does everything it can to keep administration costs low. With costs standing at 3.3 per cent of premiums minus risk compensation, CSS Insurance has secured itself 3rd place in the overall comparis.ch rankings and 1st place among the national health insurers.

In other words, for every franc it receives in premium income, CSS Insurance spends over 96 centimes on benefits and just under 4 centimes on administration.

Marketing

Best of Swiss Web: business gold 2018

Best of Swiss Web: Gold, Silver and Bronze

Our autumn 2017 online campaign picked up a complete set of medals at the Best of Swiss Web Awards 2018, winning Bronze in the ‘Marketing’ category, Silver in the ‘Data & Technology Driven Campaigns’ category and Gold in the ‘Business’ category.

Best of Swiss Web honours the best online and mobile projects each year, with the jury awarding Gold, Silver and Bronze in ten different categories.

Swiss Effie Award 2018

Swiss Effie Awards 2018: Gold and Bronze

Our autumn online campaign has scooped two accolades at the Swiss Effie Awards 2018: it was awarded Gold in the ‘Media’ category and Bronze in the ‘Activation’ category. The Swiss Effie, known as the Oscar of the marketing industry, honours the most effective brand communications.

SDV Award 2018

SDV Award 2018: Gold and Bronze

Each year, the Swiss Dialogue Marketing Association (SDV) presents awards for the best dialogue marketing campaigns. Our autumn 2017 online campaign picked up two accolades at the 2018 award ceremony: Gold in the ‘Digital: Creative Use of Data’ category and Bronze for ‘Dialogue Campaigns with an E-Mail Marketing & Social Media Focus’.

SDV Award 2017: 2x gold and 1x silver for myCSS app

SDV Award 2017: 2x gold and 1x silver for myCSS app

The app received the gold award in two categories – “Digital: Mobile Marketing incl. App” and “Campaigns for Financial Service Providers” – plus a silver award in the “Customer Retention Programmes” category. According to one of the jurors for the first category: “In reality, most of us already have more than enough apps. But when an app is as smart and useful as the myCSS app, it not only generates outstanding download and user numbers, it also earns gold from the jury.”  

The Swiss Dialogue Marketing Association (SDV) has been presenting its awards for around 20 years in honour of campaigns that are, in the words of the association’s President, “masterful and in keeping with the times”.

Best of Swiss Apps 2016

myCSS app wins several gold and silver medals

The CSS Insurance app has been awarded two gold and three silver medals by a jury of experts at the “Best of Swiss Apps Awards 2016”. The app stands out due to its unique functions, clear design and intuitive handling. And is proof that CSS is playing an active role in the digitalisation of the Swiss insurance industry.

Quality

Our QualiCheck won the special prize at the innovation award of the Swiss insurance industry.

Special prize at the innovation award of the Swiss insurance industry

Our QualiCheck won the special prize at the innovation award of the Swiss insurance industry on 25 October 2017. The sponsors of the prize recognised CSS’s courage to focus on quality in medical practices and its efforts to making the health services industry more transparent. This is because QualiCheck uses subjective and objective criteria to compare acute hospitals in Switzerland and offers our customers a decision aid.

sqs_iso_9001

CSS has the first certified data collection centre in Switzerland

On 1 January 2013, the data collection centre of CSS became the first of its kind in Switzerland that manages hospital bills electronically. On the one hand, its standardised regulations guarantee data privacy for every person insured with CSS; on the other hand, it paves the way for quick and client-oriented invoicing with hospitals. The data collection centre, which started in July 2012, has cutting-edge technology and was certified soon afterwards by the Swiss Association for Quality and Management Systems (SQS) at the end of October 2012.

Zertifiziertes Managementsystem - Case Management

SQS label for CSS case management

CSS case management was first awarded the SQS Case Management quality label in May 2010. An audit has been conducted on an annual basis since then.

The nationally recognised certificate confirms that CSS case management complies with the high professional standards of Netzwerk Case Management Schweiz.

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Data protection seal for Medical Advisory Service of CSS Insurance

Since 2007, the Medical Advisory Service (MAS) has held the GoodPriv@cy seal of data protection, and since 2010 it has also been certified under the Ordinance on Data Protection Certification (VDSZ). The certification awarded to the MAS underscores the importance of data privacy at CSS Insurance.
The independent Swiss Association for Quality and Management Systems (SQS) awards the international GoodPriv@cy certificate and reviews it annually during an audit.

The CSS as employer

ValueQuest: Excellence Work

Excellent Employer: CSS receives 2017 award

CSS Insurance positions itself as a great place to work in the 2017 employee survey. If at least 80% of a company’s workforce takes part in the survey and achieves an employee motivation score of at least 80%, ValueQuest awards that company the “Excellence @ Work” award.

Bruno Catellani, CEO of ValueQuest states: “No other company of this size achieved as high a score for motivation as CSS.”

SQS - Fair Compensation

CSS Insurance awarded «Fair Compensation» label

According to the Federal Office for Gender Equality, there are still great differences in pay here in Switzerland. The CSS Group has now become one of the first companies to be awarded the «Fair Compensation» certificate by the Swiss Association for Quality and Management Systems (SQS), attesting to equal pay for equal work.

 

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CSS awarded “Friendly Work Space” label

CSS once again received “Friendly Work Space” accreditation on 25 October 2016. In its report, Health Promotion Switzerland states that we have made considerable progress since first being accredited in 2013. CSS is successfully committed to ensuring good working conditions for its employees on a long-term basis and takes its corporate social responsibility seriously.

Daniel Zimmermann, Head of HR Management, is delighted by this renewed accolade: “It shows we are successful in implementing workplace health management. For me, this is a very important point, as I am convinced that taking a professional approach to the health of employees is a key success factor for any business.”