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Coronavirus – Information & tips

The current situation regarding COVID-19 gives rise to many questions and uncertainties. Will my test be paid for? Who is liable for the cost of cancelling my trip? Who can I contact? We are here to help by providing answers to the most frequently asked questions.

We are here to help

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What is COVID-19 and how do I protect myself and others? What can relatives of senior citizens do?

How to protect yourself
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Feeling ill

What are the symptoms and what should I do if I suspect COVID-19? When do I need to go to the doctor?

Find out more
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Should I cancel my holidays? What do I need to bear in mind with respect to essential travel?

Travel safely
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Can I stay at home if I'm afraid of becoming infected? Is my employer obliged to protect me?

Know your rights
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CSS agencies

Our employees are still here for you by phone and via digital channels.

How to reach us

The health-related information comes from the Federal Office of Public Health (FOPH) and the Robert Koch Institute. The guidance provided here is purely for information purposes and is no substitute for medical advice. If you experience health problems, you should ask your doctor or another medical professional for advice.

Exclusion of liability

The information presented here on the products and benefits of the CSS Group is designed to provide a general overview and is in no way complete. Actual details can be found in the statutory provisions of the Federal Health Insurance Act (KVG), the Federal Insurance Contract Act (VVG), the General Insurance Conditions (AVB), and the Supplementary Conditions (ZB), which determine the obligation of the CSS Group to provide benefits. The information is provided "as is" without any warranty, and is subject to change at any time.