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Private assistance

Private assistance is a personalised advice and support service from CSS Insurance. You have a direct point of contact for all your medical questions. They’ll point you in the right direction and relieve you of some of the administrative burden.

Your Premium advisor

Which medical specialist should I go to? Do I need a second opinion? How can I organise my day-to-day household tasks if I have to stay in hospital? Private assistance has quick and competent answers to these and similar questions. Your Premium advisor is always your first point of contact.

How we support you

Private assistance – support service
Private assistance lets you take advantage of the following:

Medical coach

If you wish, your Premium advisor will refer you to an experienced, independent medical coach, who will provide you with the following support before, during and after treatment:

  • Needs assessment
  • Organising a second opinion
  • Arranging access to suitable hospitals and specialists within five days
  • Advising on and organising rehabilitation, physiotherapy, etc.
  • Follow-up support

Support services

You’ll get practical support during your medical treatment or stay in hospital or at a spa, such as:

  • Childcare by a qualified professional
  • Pet care
  • Professional house- or flat-sitting (taking care of your garden, plants, letter box, etc.)
  • Contribution towards certain private expenses during hospitalisation (e.g. phone charges, internet, TV, newspapers and magazines, parking)

Your Premium advisor will organise the support services for you. We will cover a share of the costs, contributing up to CHF 500 per case and CHF 1,000 per calendar year.

Premium gold card

You’ll be given the CSS Premium gold card featuring your personal Premium advisor’s contact details.

For the whole family

If at least one person in your family qualifies for private assistance, all other family members also benefit from private assistance Premium care by phone (without medical coach or support services for a specific medical treatment).  

How to benefit from private assistance 

You automatically enjoy the advantages of private assistance if you have myFlex Premium Outpatient Insurance and myFlex Premium Hospitalisation Insurance.

Even more protection

Badezimmer
Outpatient Insurance

Add contributions to glasses and orthodontics to your basic insurance cover.

Better insurance
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Hospitalisation Insurance

Decide before you get hospital treatment whether you would prefer a general, private or semi-private ward.

A better choice in hospital
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Travel Insurance

Get all-round cover and enjoy your holidays with peace of mind.

Travel safely

Well looked after with CSS

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