A number of stakeholder groups focus on quality in healthcare. We believe that the voice of our clients should also be heard. That’s why we give them the opportunity to report on how they experienced their stay in hospital.
Around 40% of our clients take part in the satisfaction survey. The survey is conducted at the national level and for all types of care: from basic care levels 1-5 to university hospitals, etc.
Our team of experts is also happy to present the results to the service provider in question on request.
On the whole, clients are very satisfied with their stay in hospital or at a rehab clinic and appreciate the high quality that is delivered. What's more, there is little variation in the high degree of satisfaction, which is felt across the board. In other words, the differences described below are, in some cases, small and of no consequence. To summarise, the following tendencies emerged from the surveys conducted in 2019:
Men, the elderly, clients with supplementary («private») hospitalisation insurance and/or staying in a single room for planned treatment are particularly satisfied.
Women, younger people, (general) clients in multi-bed rooms and/or who were admitted to hospital due to an emergency, accident or maternity are among the less satisfied.
When it comes to rehabilitation, both therapy and therapists receive a better rating than doctors. The main reason why women stay at a clinic is for musculoskeletal or pulmonary rehabilitation, while men are mainly there for cardiovascular or psychosomatic rehabilitation.
The elderly and clients with private insurance prove to be particularly satisfied.