Training as a client dialogue specialist
Client dialogue specialists work in our Customer Service Center, advising and caring for our clients in two languages.
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What you need to boost your chances of getting an apprenticeship
- Good grades at secondary level A or B
- You enjoy mixing with people and using foreign languages
- Your aim is always to find the best-possible solution for the customer
- You’re quick to grasp new concepts
- You would describe yourself as conscientious and reliable, and are good at handling confidential information
- You can organise your time properly
- You show empathy
- You stay calm even when things get hectic
Training as a client dialogue specialist
Your aim is to help clients with all their concerns, providing them with skilled and reliable support in at least two languages, in writing and over the phone. You are our company's calling card.
- Duration of training 3 years
- Location of training Customer Service Center in Root (Lucerne), Lausanne (Vaud) or Breganzona (Ticino)
- Classroom instruction 1 day a week
Are you interested?
We work with a professional applicant management platform. You can personalise your online application by uploading your CV (including a recent photo), a cover letter describing your motivation, your school certificates, any language diplomas / certificates, pre-vocational traineeship reports and checks (e.g. Multicheck).