Kundendialog Lehre - Edison Krasniqi

Training as a client dialogue specialist

Client dialogue specialists work in our Client Services Centre, advising and caring for our clients in two languages.

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What you need to boost your chances of getting an apprenticeship

  • Good grades at secondary level A or B
  • You enjoy mixing with people and using foreign languages
  • Your aim is always to find the best-possible solution for the customer
  • You’re quick to grasp new concepts
  • You would describe yourself as conscientious and reliable, and are good at handling confidential information
  • You can organise your time properly
  • You show empathy
  • You stay calm even when things get hectic

Training as a client dialogue specialist

Your aim is to help clients with all their concerns, providing them with skilled and reliable support in at least two languages, in writing and over the phone. You are our company's calling card.

  • Duration of training 3 years
  • Location of training CSS Serviceline in Root (Lucerne), Lausanne (Vaud) or Breganzona (Ticino)
  • Classroom instruction 1 day a week 

Are you interested?

We work with a professional applicant management platform. You can personalise your online application by uploading your CV (including a recent photo), a cover letter describing your motivation, your school certificates, any language diplomas/certificates, pre-vocational traineeship reports and checks (e.g. Multicheck).

How you benefit

GA Travelcard
We give you a free GA travelcard during your traineeship.
Informal atmosphere
Everyone is on first-name terms – from the interview onwards.
Holidays
You get 6 weeks’ annual leave each year.
Final examination
We have excellent pass rates.
Discount
Attractive price reductions on your health insurance.
Cool events
Like the onboarding day, apprentice-only events and Christmas drinks.
Further training
You’ll have access to an outstanding programme of in-house courses.
Opportunities
We offer training with excellent future prospects.
Financial support
We pay for the learning materials you need.
Foreign-language skills promoted
We’ll pay a share of the costs of your next language course or certificate abroad.
Health partner
We offer a range of health-related measures both at and outside work.