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Customer satisfaction

Customer satisfaction is our highest priority and personal support for our customers is extremely important to us. Our employees' initiative means we always find personalised solutions to suit the customer.

Excellent service makes for satisfied customers

Satisfied customers are our top priority. This is what we work towards every day and we appreciate the high volume of positive feedback received from customers. Every year, up to 50,000 randomly selected customers rate their online or phone contact with CSS (survey carried out by the market research institute amPuls). We read and systematically process all feedback from our customers. This means that we can continue to learn and optimally incorporate customers’ expectations into our products and services.

The consultant was very professional and extremely helpful.
Advisory: Feedback from H.S., 20/05/2019
The guy was informative, patient, calming and very professional. Plus I got the form in the language and the manner I asked for right away.
Telephone contact: Feedback from A.R., 24/05/2019

Your opinion is important to us

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