Telephone calls from brokers
Calls from brokers are often unsolicited. CSS advocates for strict rules and observes high quality standards.
CSS has argued against cold calling and in favour of capping commissions for brokers for some time. The new industry agreement represents another step in this direction: many health insurers will now refrain from cold calling customers. In addition, the commission earned will be limited to CHF 70 for basic insurance and the equivalent of one annual premium for supplementary health insurance. A court of arbitration can impose stiff penalties on companies that fail to stick to the agreement. The agreement comes into force in 2021.
CSS already takes a variety of measures to ensure a high level of quality and transparency. Together with the other members of the industry association curafutura, it has, among other things, defined and adopted the following quality standards:
All other aspects of the full curafutura Code of Conduct can be found in the quality standards.