Stop broker calls
Calls from brokers are often unsolicited. CSS advocates for strict rules and observes high quality standards.
CSS has argued against cold calling and in favour of capping commissions for brokers for some time. Many health insurers already refrain from cold calling customers. The updated industry agreement in effect as of 1 September 2023 represents a further step in this direction: the commission earned for basic insurance is now limited to a maximum of CHF 70 and applies to all brokers. In the case of supplementary health insurance, the commission must be ‘economical’. FINMA may verify compliance with this principle. In the event of failure to comply with the industry agreement, reports of potential breaches can now be submitted to a central reporting office. The original industry agreement has been in force since 2021.
CSS takes a variety of measures to ensure a high level of quality and transparency. Together with the other members of the industry association curafutura, it has, among other things, defined and adopted the following quality standards:
All further points of the full curafutura Code of Conduct can be found in the quality standards.