Checking & submitting bills

Checking & paying doctors’ bills

You’ve received the bill directly from your doctor – that’s known as tiers garant. Forward the bill to us once you’ve checked it and paid it.

Mistakes can happen

Please check your doctors’ bills carefully. If you find a mistake, let us know immediately. By checking the bills you receive as a patient, you can help to avoid unnecessary costs – and have a positive effect on premiums.

Submitting a bill

Pay the bill and send us the refund form. You have two options:

1. Simply and quickly via myCSS
   You can scan the bill and upload it directly to the myCSS client portal or myCSS app. The bill then reaches us in a matter of moments.
2. Send the bill by post
   You can send us the bill by post to the following address:
   CSS Insurance
   Postfach 2550
   6002 Luzern

Correctly checking bills

Many doctors’ bills are unclear. You can check the following points easily. After all, only you know what services were actually provided.

Checklist

1. Personal details (A): Are your date of birth and address correct?
   
2. Service provider providing treatment (B): Is the service provider who treated you correct?
   
3. Reason for treatment (C): Illness, accident, maternity, prevention – is the reason for treatment correct?
   
4. Date (D): Is the date the service was provided correct?
   
5. Tariff code + units (E): 
   1. Medication item: Are the pack size and the number of packs you received correct?
      
   2. Duration of treatment: Does the time given correspond roughly to the total duration of your treatment?
      
   3. Aids item: Were you given a whole pack, or just one bandage?