Frau scannt Einzahlungsschein mit Smartphone

Submit a bill

It’s best to submit your doctor’s bills online using myCSS – quickly, securely and with complete transparency about the processing status. Alternatively, you can submit them by post.

Open myCSS

Sending the refund form

Checking, paying, submitting – getting costs reimbursed couldn’t be easier. Pay the bill and send us the refund form.

Submitting a bill with myCSS

You can scan the bill and upload it directly to the myCSS client portal or myCSS app.

Good to know: You can see at any time whether the bill has already been checked and when it will be paid.

Open myCSS

Scan and upload invoice

Submit a bill with the myCSS app: Scan the bill and upload it directly.

Transparent invoice status in myCSS

In myCSS, the status of your submitted invoices is always displayed transparently. Next to the submission date, you can see the current status of processing: Received, being processed or settled.

Sending the bill by post

You can send us the bill by post to the following address:

CSS
Postfach 2550
6002 Luzern

Good to know: Have you been using CSS labels to submit bills for reimbursement up to now? You don’t need them anymore.

Checking invoices – you want to check them

Please check your doctors’ bills carefully. If you find a mistake, let us know immediately. By checking the bills you receive as a patient, you can help to avoid unnecessary costs – and have a positive effect on premiums.

How to check your doctor’s bill

Many doctors’ bills are unclear. You can check the following points easily. After all, only you know what services were actually provided.

Example of an invoice with 5 checkpoints

Doctor’s bill with 5 checkpoints for checking

Checklist of the 5 checkpoints

  1. Personal details (A): Are your date of birth and address correct?
  2. Service provider providing treatment (B): Is the service provider who treated you correct?
  3. Reason for treatment (C): Illness, accident, maternity, prevention – is the reason for treatment correct?
  4. Date (D): Is the date the service was provided correct?
  5. Tariff code + units (E): 
    1. Medication item: Are the pack size and the number of packs you received correct?
    2. Duration of treatment: Does the time given correspond roughly to the total duration of your treatment?
    3. Aids item: Were you given a whole pack, or just one bandage?

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