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Quality in service provision

CSS is committed to high quality healthcare. We use patient satis­faction surveys, assessments and audits to check on behalf of our clients whether service providers are complying with important standards.

We promote quality assurance

CSS seeks to ensure that the quality of service provision in the Swiss healthcare system is transparently recorded and disclosed, thus enabling our clients to compare the medical care on offer. To this end, we conduct regular patient surveys, assessments and audits. These reviews of acute hospitals, rehabilitation clinics, psychiatric facilities, nursing homes and Spitex organisations follow a set of pre-defined criteria.

What we do to ensure quality

Patient satisfaction
We ask patients about their inpatient stay in hospital or rehab. This strengthens service providers’ efforts to ensure quality and helps our clients make their choice of hospital.
Current trends
Assessments
We monitor compliance with standards in hospitals and clinics. We highlight good results and share them with other institutions. Where standards are not fully met, we make recommendations.
See results
Audits
We audit care services in retirement and nursing homes and Spitex organisations for effectiveness, appropriateness and cost-effectiveness. In this way, we help optimise service and benefit costs.
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Together for more quality

We’ve joined forces with various healthcare institutions to promote quality in the provision of medical care. Cooperating, sharing knowledge and leveraging synergies are important factors here. CSS Insurance works together with the following organisations:

  • Federal Office of Public Health (FOPH)
  • Swiss National Association for Quality Development in Hospitals and Clinics (ANQ)
  • Curafutura professional association
  • Spitex umbrella association
  • External Quality Promotion in Outpatient Medicine (EQUAM)
  • Swiss Academy for Quality in Medicine (SAQM)
Transparency in the Swiss healthcare system

Best quality for you

We are committed to quality and transparency in medical care. It’s our way of ensuring that our healthcare system remains one of the world’s best, today and in the future.

How and what we check