Training as a client dialogue specialist
Client dialogue specialists work in our Customer Service Center, advising and caring for our clients in two languages.
Apprenticeship vacancies
What you need to boost your chances of getting an apprenticeship
- Good grades at secondary level A or B
- You enjoy mixing with people and using foreign languages
- Your aim is always to find the best-possible solution for the customer
- You’re quick to grasp new concepts
- You would describe yourself as conscientious and reliable, and are good at handling confidential information
- You can organise your time properly
- You show empathy
- You stay calm even when things get hectic
Training as a client dialogue specialist
Your aim is to help clients with all their concerns, providing them with skilled and reliable support in at least two languages, in writing and over the phone. You are our company's calling card.
- Duration of training 3 years
- Location of training Customer Service Center in Root (Lucerne), Lausanne (Vaud) or Breganzona (Ticino)
- Classroom instruction 1st year of apprenticeship 2 days a week, 2nd and 3rd year of apprenticeship 1 day a week
Are you interested?
Start your apprenticeship at CSS. Look forward to exciting projects, cool apprenticeship events and lots of support from the team. Take a look at the apprenticeship vacancies and apply directly online.
Our apprenticeships will be published from June onwards – it’s worth stopping by again.
