A patient sits on a treatment couch in the consulting room and looks at her results on a tablet with her doctor.

Lucerne medical net­work: where your health takes centre stage

From screening through to recovery and support in difficult situations. Thanks to the collaboration between CSS, Luzerner Kantonsspital and the Pilatus Praxis, you'll receive optimum care at every stage in your life.

The advantages for you as a CSS client

  • Personal support: A specially trained health professional will provide free, one-to-one guidance if you have a complex or long-term medical condition. They will be your main contact person for any questions and will help coordinate your care with hospitals, GPs, therapists and other specialists.
  • Quick access: Thanks to close cooperation within the healthcare network and coordinated medical care, you will gain quick access to the right specialists.
  • Personalised prevention recommendation: We'll not only support you in recovering and living mindfully with a medical condition, we'll also help you with prevention. Take advantage of our free health check and receive personalised advice to help you stay well.

Lucerne medical network at a glance

Lucerne region

All insured persons in the Lucerne region with the HMO, Family Doctor or Multimed models may choose the Lucerne healthcare network.

Better coordination

Close communication between healthcare professionals means your treatment will be more efficient, safer and tailored to your needs.

Initial consultation over the phone

Not sure whether you need to see a doctor? With CSS's telemedicine service, you can always get free initial advice over the phone.

Well app: simply digital

Use the Well app for an easy way to clear up health-related questions: Check your symptoms, get treatment recommendations and more.

How you benefit from the Lucerne medical network

  1. You'd like to have your family practice in the Lucerne region.
  2. You have the HMO model, Family Doctor model or Multimed of basic insurance.
  3. Choose your family practice within the Lucerne healthcare network.

Select doctor's practice

All family practices affiliated with the Lucerne healthcare network, sorted by location.
Place Doctor's practice
Lucerne Pilatus Praxis

Switch to the Lucerne medical network & benefit

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Worth knowing about the Lucerne medical network

CSS is joining forces with Luzerner Kantonsspital and the Pilatus Praxis to launch a new offer in the Lucerne region from 1 May 2026. Our joint aim is to provide high-quality, affordable medical care for the region.

You're in good hands

Within the Lucerne healthcare network, GPs, specialists, hospitals, nurses and therapists work closely together. This ensures comprehensive care: You benefit from higher-quality treatment, coordinated medical services and faster access to the right specialist.

For complex or long-term conditions, you'll have a dedicated contact person throughout your treatment to provide personal guidance and help you coordinate your care. In addition to the doctor treating you, this specially trained health professional will be available to answer all your questions. They will also help you to navigate your way through the healthcare network.

Always here for you

To ensure your all-round care, you have access to a large network: Luzerner Kantonsspital (the cantonal hospital) offers a comprehensive range of medical services - from basic care right through to specialised medicine. This is comple­mented by the Pilatus Praxis, a large family practice in the centre of Lucerne.

In an emergency, there will always be someone there for you. You benefit from round-the-clock free telephone advice from a qualified healthcare professional. You can also use the Well app to reach your family practice or telemedicine service digitally.

Recommendation on prevention

We'll not only support you in recovering and living mindfully with a medical condition, we'll also help you with prevention. Based on the results of the free health check, you'll receive tailored recommendations for your wellbeing.

Frequently asked questions

Anyone insured with CSS in the Lucerne region who has the HMO model, Family Doctor model or Multimed of basic insurance can choose the Lucerne medical network.

We offer healthcare networks in several regions of Switzerland and are continuously adding more.

Working together within the network improves patient care in 3 ways:

  1. By quickly adopting the most sensible course of treatment, unnecessary examinations can be avoided.
  2. Coordinated treatment improves the quality of care.
  3. This helps to contain healthcare costs in the long term.

You benefit from discounts in basic insurance if you choose the Family Doctor model, the HMO model or Multimed. There is no additional discount for the medical network itself, but you do enjoy numerous advantages:

  • Personal, free support from a specially trained healthcare professional
  • Initial telephone advice from a medical professional
  • Free health check and personalised prevention tips
  • Faster access to the right specialist