Question regarding benefits
Want to know what benefits are covered? Ask us – we’ll be happy to help.
FAQs
The easiest way to see your benefits is in myCSS. It lets you find out quickly what CSS pays.
You can also find more information about your benefits in:
- the General Insurance Conditions (GIC)
- the product information sheets and overview of benefits for your insurance plans.
A commitment to provide cover is often required for treatment or a stay in hospital, providing clarity on whether CSS will assume the costs.
A commitment to provide cover is commonly needed for:
- stays in hospital
- certain treatments or operations
- special medication or therapies
Important: You can always go straight to hospital in an emergency.
Patients themselves don't request a commitment to provide cover.It’s the doctor or hospital that gets in touch with us.
That way, you'll know before receiving treatment which costs will be covered, thus protecting you from unexpected expenses.
You’ll receive a letter or a message in myCSS as soon as a decision has been made. It will show you:
- whether a commitment to provide cover is being looked into
- whether it has been approved
- whether it has been rejected.
The easiest way to submit a bill for reimbursement is in myCSS. That way you’ll avoid delays and have all the documents in one place. Alternatively, you can send it to us by post.
CSS pays various maternity benefits for pregnancy. Examples include:
- Preventive examinations
- Antenatal courses
- Care before, during and after the birth.
The exact benefits paid depend on what type of insurance you have.
CSS contributes to the cost of physiotherapy & MTT if the treatment is medically necessary and prescribed by your doctor.
A medical emergency abroad can quickly cost a lot of money. Many people don’t realise that basic insurance often assumes only part of the costs. With the right insurance cover abroad you’ll avoid unpleasant surprises while also enjoying optimum protection worldwide.
