Taking out a contract, policy details & cancellation
Do you have any questions about taking out a contract, the policy or cancellation? Let us help you keep track of all the important information.
You take out insurance with us by signing an application and either sending it to us or submitting it digitally. Don’t forget the period of notice for your current health insurance.
New to Switzerland? We need your confirmation of place of residence.
You’ll then receive confirmation from us. The confirmation will include your client number, which you can use for myCSS and when filling out forms.
We’ll send you the policy for your basic insurance as soon as your previous insurer has confirmed cancellation. You’ll receive the policy for supplementary insurance once we have reached a decision regarding your admission. This will depend on the health information you provide.
You’ll receive your insurance card about one month after your policy – both as a plastic card and in digital format on myCSS. You can voluntarily store health information and emergency details on the card:
Have you lost your insurance card? Order a new card, free of charge.
Service providers, incl. pharmacies and doctors, can read and save your data on the chip. The list of service providers shows you who is authorised to do this. Please note that CSS does not have access to this data.
Does another person or authority help you with aspects of your health insurance? Or maybe you take care of insurance matters for someone close to you?
Then it makes sense to file a power of attorney with CSS.
Fill out the power of attorney form, print it, sign it and send it by post to CSS.
Good to know: The power of attorney is not valid for myCSS.
Your contract generally runs for a calendar year. Would you like to cancel your basic insurance? Send your notice of cancellation to your current insurer by the last working day in November.
An exception is made for insured persons with a deductible of CHF 300 (adults) or CHF 0 (children) and whose basic insurance does not take the form of an alternative model such as Telmed, HMO etc. They can cancel their insurance as of 30 June, with a notice period of 3 months – i.e. by the last working day in March.
If no change to premiums: the terms and conditions of your policy apply. In most cases, you can cancel at the end of a calendar year by giving three months' notice, i.e. by 30 September. Please also take note of the minimum contract term of your policy.
If premiums go up: the terms and conditions of your policy also apply here. In most cases, you can cancel the contract within one month.