Payments & bills
Paying premium statements, submitting medical bills, understanding the benefit statement – all your questions on bills and payments are answered here.
How would you like to pay your bills? We recommend doing it online. It saves time, helps protect the environment and is free of charge. Because payments made at the post office counter give rise to several million francs in charges each year.
You authorise us to debit the amount on the statement from your account on the due date, saving you any further time and effort. You can object if you think a mistake has been made.
You receive the statement directly in your e-banking system, saving time and paper. You can pay your bill with just a few clicks – and without the hassle of having to type in the reference number. If you object to a bill, you can reject it in e-banking.
How to activate eBill
eBill will then apply to all the bills you receive from CSS. However, you’ll still receive statements on paper until the changeover has been completed.
The statement will be sent to you by post or digitally as a PDF to your myCSS account. When paying, please make sure to always use the original payment slip or the correct reference number for e-banking. That way, you can avoid mistakes and unnecessary reminders.
There are two ways in which service providers (doctors, hospitals, pharmacies, therapists, etc.) can bill you:
Who pays which costs? The benefit statement shows you at a glance.