Payments & bills
Paying premium statements, submitting medical bills, understanding the benefit statement – all your questions on bills and payments are answered here.
How would you like to pay your bills? We recommend doing it online. It saves time, helps protect the environment and is free of charge.
A direct debit saves you time. Because you give us permission to directly debit your account. This applies to your premium statements – and, if you like, to your benefit statements too.
You receive the statement directly in your e-banking system, saving time and paper. You can pay your bill with just a few clicks – and without the hassle of having to type in the reference number. If you object to a bill, you can reject it in e-banking.
The statement will be sent to you by post or digitally as a PDF to your myCSS account. Please always use the original payment slip when making payments. Payment is even easier with the QR-bill as the QR code on the invoice contains all the important information for the payment. That way, you can avoid mistakes and unnecessary reminders.
Swiss Post charges CSS for payments made at the post office counter. To date, CSS has assumed these charges. But it doesn't seem right to us that all our clients should have to bear a share of these costs. From March 2023, we will pass on the counter payment fees to the individuals concerned.
There are two ways in which service providers (doctors, hospitals, pharmacies, therapists, etc.) can bill you:
Who pays which costs? The benefit statement shows you at a glance.