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Payments & bills

Paying premium statements, submitting medical bills, understanding the benefit statement – all your questions on bills and payments are answered here.

The premium statement

The premium statement is your bill for the insurance cover agreed in the policy. If a premium reduction applies, it will be shown directly on the premium statement.

Premium payment made easy

How would you like to pay your bills? We recommend doing it online. It saves time, helps protect the environment and is free of charge. Because payments made at the post office counter give rise to several million francs in charges each year.

Direct debit (LSV) / Debit Direct (DD)

You authorise us to debit the amount on the statement from your account on the due date, saving you any further time and effort. You can object if you think a mistake has been made.

eBill

You receive the statement directly in your e-banking system, saving time and paper. You can pay your bill with just a few clicks – and without the hassle of having to type in the reference number. If you object to a bill, you can reject it in e-banking.

How to activate eBill

  1. Log in to your bank’s e-banking system.
  2. Go to «eBill» and select all the providers in the CSS Group with which you are insured (CSS Insurance, Arcosana, Intras, Sanagate).

eBill will then apply to all the bills you receive from CSS. However, you’ll still receive statements on paper until the changeover has been completed.

Payment slip

The statement will be sent to you by post or digitally as a PDF to your myCSS account. When paying, please make sure to always use the original payment slip or the correct reference number for e-banking. That way, you can avoid mistakes and unnecessary reminders.

Doctors’ bills

There are two ways in which service providers (doctors, hospitals, pharmacies, therapists, etc.) can bill you:

  1. The bill is addressed to you. (Tiers garant)
    Check the bill and pay it. Send the bill to us for reimbursement. We’ll refund the amount minus your co-payment. You’ll receive a benefit statement from us.
  2. The bill is addressed to us. (Tiers payant)
    We pay the bill. You receive the benefit statement, where you can see how high your co-payment is. You’ll receive a copy of the bill directly from the biller.

The benefit statement

Who pays which costs? The benefit statement shows you at a glance.

Understanding the benefit statement

The overview of the statement of benefits
A benefit statement provides information
  • You find out which service providers (doctors, hospitals etc.) have submitted a bill to CSS for treating you.
  • We show you what amount we will pay under basic insurance and how much we will pay under supplementary insurance.
  • You see how high your deductible and retention fee are. Together, they make up your co-payment.
Transparency in the Swiss healthcare system

Best quality for you

We are committed to quality and transparency in medical care. It’s our way of ensuring that our healthcare system remains one of the world’s best, today and in the future.

How and what we check
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