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Telmed – advice digitally or by phone

Telmed is a version of mandatory basic insurance in which your first step is always to use the digital Symptom Checker in the Well app or to call the telemedicine centre.

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The advantages for you

  • Digitally or by phone – you are always free to choose between the Well app and the telemedicine centre.
  • You get a discount of at least 10% on the premium for your basic insurance.
  • Get an initial recommendation and arrange a time frame for treatment with a doctor via the digital Symptom Checker in the Well app.
  • Advice from medical professionals by phone 24/7 on 058 277 77 77.

Good to know

Are you happy to get initial advice digitally or by phone? Are you looking to reduce your premium? Then Telmed is ideal for you.

Digital support
Create and extend treatment time frames or directly book an appointment.
Check symptoms
Get a medical recommendation digitally without having to call the telemedicine centre.
Go directly to a specialist
You can see an eye doctor, gynaecologist, dentist or midwife without giving us prior notice.

How Telmed works

Telmed – advice digitally or by phone

You have two options

Digitally or by phone – you're free to decide which is right for you at any particular moment.

Call the telemedicine centre or use the Well app. The Well app Symptom Checker guides you, question by question, to a recommendation of whether or not you need to see a doctor. If you do, you can create a time frame for treatment digitally and then go straight to your family doctor.

Medical dossier

You can share the Symptom Checker results directly with the telemedicine centre. Save other documents in the Well app medical document store and share them with your doctor.

Straight to a doctor in emergencies

In an emergency, you can go straight to a doctor. You can then report the emergency directly in myCSS or inform the telemedicine centre within 10 days.

Your premium at a glance

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Basic insurance benefits

Overview of benefits

Outpatient treatment / classical medicine

Cost coverage according to the tariff, throughout Switzerland, for treatment by recognised doctors, chiropractors, dieticians, midwives, speech therapists, physiotherapists, ergotherapists, nurses and nursing auxiliaries

Outpatient treatment / alternative medicine

Acupuncture, anthroposophic medicine, Chinese medicine, homeopathy and phytotherapy: Cost coverage according to the tariff, throughout Switzerland, for treatment by recognised doctors with an FMH qualification in the respective field of complementary medicine


Cost coverage without limit to sum or duration in the general ward (hospital/acute-care hospital) in accordance with the current cantonal hospital list

Health promotion / prevention

As stipulated in article 12 of the Health Insurance Benefits Ordinance

Frequently asked questions

The telemedicine model offered by CSS is called Callmed. You'll find it mentioned under this name on the policy.

No. You must always get a recommendation from the digital Symptom Checker in the Well app or call the telemedicine centre before seeing a doctor – unless it's an emergency. If you don’t stick to the rules, you will face financial consequences.

Pay the bill and send us the refund form. It couldn't be easier.

Anyone not following the rules will face financial consequences. You will have to pay up to CHF 500 per doctor’s bill from your own pocket.

You can plan an appointment with an eye doctor, gynaecologist, midwife or dentist without having to use the Symptom Checker or call the telemedicine centre.

Health in an app

Discover the Well app

Check symptoms, get tips on home remedies, arrange doctor's appointments, order medication and much more.


Personal advice

Get in touch for a personal consultation.

How to save on premiums

Premiums depend on where you live, your age and what deductible you choose.

Higher deductible
The higher the deductible, the lower the premium. How to make the right choice.
Find out more
Switch model
Change your medical point of contact and pay less.
Here’s how
Exclude accident cover
If you work at least 8 hours a week, you can save on premiums.
Change accident cover