myCSS client portal
With myCSS, you have everything under control. You can view your documents, send us bills digitally, and see what CSS pays.
Open myCSS
Your benefits
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You can submit bills online with myCSS.
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You see right away what costs CSS will assume for you and which providers and therapists in your area are recognised.
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Everything is easier with the myCSS app.
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You can view or download documents from the last 5 years at any time, such as the annual tax statement.
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It's easy to find all the important information concerning your medical provision.
- Simple registration: You need your customer number and a mobile phone.
The best features of myCSS
With the myCSS app, you simply take a photo of the bill. Upload it and you’re done!
You see right away what costs CSS will assume for you and which providers and therapists in your area are recognised.
In myCSS, the status of your submitted invoices is always displayed transparently. Next to the submission date, you can see the current status of processing: Received, being processed or settled.
The benefit statement shows clearly what you have to pay, what CSS pays, and which costs are not insured – or NIC.
Whether you want to change your deductible, exclude accident cover or switch model: it couldn't be easier online.
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How myCSS works
Opt for the paperless organisation of all matters related to your health..
Quickly submit your bill
Easily submit your bills online: scan, upload, that’s it. Our tip: with the myCSS app, all you have to do is take a photo of the bill.
What does CSS pay?
Whether fitness course, massage or new glasses. MyCSS lets you see immediately what contribution you personally will receive. The benefit statement shows clearly what you have to pay, what CSS pays, and which costs are not insured (NIC).
Not feeling well?
It's easy to find all the important information concerning your medical provision. You receive free medical advice around the clock – also when you're abroad. If you wish to check your symptoms digitally, myCSS takes you directly to the Well app.
Find the right contact person immediately
In myCSS you see your right contact person immediately. This makes it easier to follow the rules if you forgo a free choice of doctor.
You can check and extend the time frame for the Telmed and Multimed basic insurance models.
Your digital insurance folder
You can view your policies and benefit statements at any time. It's also easy to find insurance certificates and tax statements issued during the past 5 years.
Frequently asked questions
Anyone who is over 18 and has health insurance with the CSS Group.
No problem – we’ll be happy to help. If the registration is not working, please check your internet connection and registration details. If the problem persists, please write to us using the contact form or call our Support team on 0844 277 397.
Yes, at myCSS, your data is absolutely secure. CSS makes protecting your privacy a top priority (Cookie Policy). That’s why it meets the very highest security and data protection standards.
Yes. By registering for myCSS, you will receive all documents electronically. You can change this delivery method in the myCSS settings at any time.
Tip: You will also receive your bills electronically. We recommend signing up for LSV, Debit Direct or eBill. Paying premium statements
