Customer Service Center

You'll handle phone calls from clients and service providers (doctors, physiotherapists, pharmacists, etc.) with skill and empathy. You'll work in one of our Customer Services Centres in Root (Lucerne), Breganzona (Lugano) or Lausanne-Vennes.

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What makes you a good fit with us?

  • Your working day is varied and exciting because every client has a different question. Your firm focus on clients, flexibility and verbal commu­nication skills are your trump cards.
  • You're passionate about connecting with people. You want to provide an optimum client experience.
  • You have a VET qualification and a high level of proficiency in French and German. Other languages are naturally an advantage.
  • Already working in another sector and don't have any Customer Service Center experience? We're still interested in hearing from you.
Connecting over the phone & comprehensive training

What you can expect

Dynamic environment

You'll work in a dynamic yet relaxed environment where you'll enjoy a modern infrastructure.

Sound training

You'll undergo comprehensive training that will enable you to expertly answer our clients' questions on basic and supplementary insurance.


The broad base of specialist knowledge you acquire will open up development opportunities within the company. You could pursue a career as an Administrative Officer, for example, but other paths are also open to you.

Advance scheduling

You'll receive your work schedule three to four weeks in advance.

Working from home

You have the opportunity to work from home some of the time.


Numerous benefits are available to all our employees.

What you bring

  • You have a basic VET qualification (commercial or specialising in client communications or retailing).
  • You have a talent for empathy and a firm focus on clients.
  • You have very good IT user skills.
  • You're flexible and enjoy working in an environment with fixed working hours (no flexitime).