The doctor is smiling as she looks at a file with her patient and discusses the findings while they sit together in an examination room.

Neuchâtel healthcare network: where your health takes centre stage

From screening through to recovery and support in difficult situations. Thanks to the collaboration between CSS, the hospital network Réseau hospitalier neuchâtelois (RHNe) and the medical network Réseau de Soins Neuchâtelois (RSN), you'll receive optimum care at every stage in your life.

The advantages for you as a CSS client

  • Personal support: A specially trained carer will provide free guidance if you have a complex or long-term health condition. They will be your main contact person for any questions and will help coordinate your care with hospitals, GPs, therapists and other specialists.
  • Guaranteed access: As someone who is insured with CSS, you're guaranteed to be accepted as a patient by a family practice within the Neuchâtel healthcare network.
  • Personalised prevention recommendation: We’ll not only support you in recovering and living mindfully with a medical condition, we’ll also help you with prevention. Take advantage of our free health check and receive personalised recommendations to help you stay well.
  • Use of medication: Get free support with taking your medication correctly and handling it safely and effectively.

Neuchâtel healthcare network at a glance

Neuchâtel region

All insured persons in the Neuchâtel region with the HMO model, Family Doctor model or Multimed and participating doctors can choose the Neuchâtel healthcare network.

Better coordination

Close communication between healthcare professionals means your treatment will be more efficient, safer and better tailored to your needs.

Initial consultation over the phone

Not sure whether you need to see a doctor? With CSS’s telemedicine service, you can always get free initial advice over the phone.

Well app: simply digital

Use the Well app for an easy way to clear up health-related questions: Check your symptoms, get treatment recommendations and more.

How to benefit from the Neuchâtel healthcare network

  1. You’d like to have your family practice in the Neuchâtel region.
  2. You have basic insurance under the HMO model, Family Doctor model or Multimed.
  3. Choose one of around 15 family practices in the Neuchâtel healthcare network.

Switch to the Neuchâtel healthcare network & benefit

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Useful facts about the Neuchâtel healthcare network

CSS has launched a healthcare network in collaboration with the hospital network Réseau hospitalier neuchâtelois (RHNe) and the medical network Réseau de Soins Neuchâtelois (RSN). The new offer is available in the canton of Neuchâtel from mid-July 2026. Our joint aim is to provide high-quality, affordable medical care for the region.

You’re in good hands

Within the Neuchâtel healthcare network, GPs, specialists, hospitals, nurses and therapists work closely together. This ensures comprehensive care: You benefit from higher-quality treatment, coordinated medical services and faster access to the right specialist.

For complex or long-term conditions, you’ll have a dedicated contact person throughout your treatment to provide personal guidance and help you coordinate your care. The specially trained nursing professional will also help you navigate the healthcare network and answer all your questions.

Always here for you

To ensure your all-round care, you have access to a large network: The Réseau hospitalier neuchâtelois (RHNe) encompasses two acute care hospitals, two treatment and rehabilitation centres, a certified palliative centre, a polyclinic and four medical centres with a special focus on general medicine. This range of services is complemented by numerous family practices in the Réseau de Soins Neuchâtelois (RSN), the largest medical network in the region.

In an emergency, there will always be someone there for you. With the telemedicine offer from CSS, you benefit from free, round-the-clock telephone advice from a qualified healthcare professional. You can also use the digital Symptom Checker in the Well app to get an initial recommendation whenever you have a health concern.

Recommendation on prevention

We’ll not only support you in recovering and living mindfully with a medical condition, we’ll also help you with prevention. Benefit from personal recommendations for your health and enjoy further support from coaching sessions and health programmes.

Frequently asked questions

Anyone insured with CSS in the Neuchâtel region who has basic insurance under the HMO model, Family Doctor model or Multimed can choose the Neuchâtel healthcare network.

We offer healthcare networks in several regions of Switzerland and are continuously adding more.

Working together within the network improves patient care in three ways:

  1. By quickly adopting the most sensible course of treatment, unnecessary examinations can be avoided.
  2. Coordinated treatment improves the quality of care.
  3. That helps to lower healthcare costs in the long term.

You benefit from discounts in basic insurance if you choose the Family Doctor model, the HMO model or Multimed. There is no additional discount for the healthcare network itself, but you do enjoy numerous advantages:

  • Personal, free support from a specially trained healthcare professional
  • Free help with managing medication
  • Guaranteed admission to a family practice in the healthcare network
  • Initial telephone advice from a medical professional
  • Free health check and personalised prevention tips
  • Faster access to the right specialist