Digital consulting in a live conversation

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Enjoy a digital consultation – have all your health insurance questions answered in a live conversation from the comfort of home. Our client advisor Domenico Mongiovi explains how co-browsing works.

How digital consulting works

Sometimes you have questions that you can't quite put into words, but you don’t have time to visit your CSS agency. That's why we offer digital consulting services. You’ll receive advice on all aspects of health insurance in the comfort of your own home. To be specific: the conver­sation takes place on the phone. You’ll also receive a link that allows you to see the content on your advisor’s screen. Co-browsing functions well and is simple and fast.

I had access to the documents as if I were sitting right next to the client advisor.
Markus Kaufmann, CSS client

Personal and efficient

All important information about insurance cover is shown to you personally. Your questions on health insurance are simply explained and you will find the best insurance cover for your needs. Seeing the content on screen makes the service superior to a simple telephone call. And the best thing is: all CSS client advisors are here for you personally and online.

The contact is no less personal than in a face-to-face conversation in a CSS agency. At the same time, clients appreciate the time saved.
Domenico Mongiovi, client advisor in Glarus

A time-saving model

Experience shows that the further a client lives from the agency, the more likely they are to use our online consulting service. Maybe you are hoping to move to Switzerland or you often work from home. Digital consulting saves time as you don't have to travel to an agency.

Ideal for everyone

Using the online consulting service does not require in-depth computer skills. No software is required and nothing needs to be installed. Yet you still benefit from a personal conversation with your advisor. The only disadvantage of our online consulting service is that we can’t offer you a drink. Waste no time and book your appointment now.

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