Good to know: You only need to order a new card if the original has been lost or damaged. If anything else changes, you’ll automatically be sent a new health insurance card. By the way, with the myCSS app you always have your insurance card to hand.Has your card stopped working, with no visible signs of damage? The data on the chip is often the source of the problem. We’ll be happy to correct the data. Give us a call on 0844 277 277.