Reporting a death
We are sorry for your loss. We want to make cancelling the insurance as easy as possible for you.
FAQs
A relative or the social welfare office can notify us of a death.
Yes. We need official confirmation of the death before we can terminate the contract. This can take the form of a copy of the death certificate or the death notice.
Premiums must be paid up to the date of death. Health insurance ends on the date of death. Any excess premiums already paid will be paid back into the specified account.
Yes. Bills from doctors and bills for therapy or medical services must be settled. You can then submit the bills for refund as usual.
No. Annual tax statements stop when the insured person dies. You can order a tax statement for deceased persons. Our tip: Wait until all the deceased’s unpaid bills have been settled before ordering.
You do not have to take any action. We will change the premium payer for all persons automatically from the month following the date of death. Each family member will then have to pay their own premiums. You can change the contract roles at any time.