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Client Service Centre – your voice at CSS

In the Client Service Centre, you’ll be the first point of contact for our clients, handling enquiries with competence and understanding – by phone, email or chat. Your workplace will be in Root (Lucerne), Lugano or Lausanne-Vennes.

Vacancies

Client Service Centre - the heart of CSS

You stand at the heart of our client interactions – answering enquiries, providing help with insurance-related questions and remaining friendly and focused on solutions, even when things get challenging. You’ll work closely with other specialist teams, learn something new every day and ensure that our clients receive excellent service at all times.

We offer modern workplaces, flexible working hours and targeted training so you can continue to grow both professionally and personally. You’ll appreciate the variety, the teamwork and the chance to make a real difference every day. Keep in mind that we also offer fixed-term roles – ideal if you want to bridge the time before starting your studies or after travelling.

Job profiles in the Client Service Centre

  • Client Service Centre Officer
  • Client Service Centre Team Leader
  • Fixed-term Client Service Centre Officer
  • Project and Process Management Specialist
  • Planning and Steering Specialist
  • Technical Support Specialist
  • Direct Sales Officer
  • Complaints Management Officer
  • Specialist Coach
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For me, the diversity and varied backgrounds within my team are a major asset – they enrich the way we work together.
Arina, Client Service Centre Team Leader

Why you make a good fit

  • No two enquiries are the same – your work stays varied and engaging.
  • You enjoy working with people and want to solve their concerns effectively.
  • You’re client-focused, flexible and communicative.
  • You have a vocational qualification and an excellent spoken command of German and French. Other languages are an advantage.
  • Coming from another sector? No problem – onboarding is a given.
  • You have a VBV certification for customer consulting in the insurance sector or are willing to obtain it during your probation period. We will support you in this.

What we offer

  • Comprehensive onboarding and ongoing further training
  • Modern workplaces and up-to-date infrastructure
  • Flexible working hours and part-time options
  • A friendly, supportive team with strong cohesion
  • Varied tasks in direct contact with our clients
  • Development opportunities within CSS
  • A culture of appreciation and open communication
  • Support from experienced colleagues and managers

A day in the Client Service Centre – team spirit and real solutions

Yeliz shows how varied everyday life in the Client Service Centre is – from direct contact with insured persons to how the team works together.

Ready for a new challenge?

Become part of the CSS family and support our clients with your dedication and your voice. In the Client Service Centre, you’re right at the heart of things – in a team that stands together and will give you new perspectives.

From the very first contact

We say «du»

We use first names – from the very first conversation. This gives you an authentic impression of our working culture straight away. The use of the formal «Sie» doesn’t fit with our open culture – that’s why we go for a personal approach and meeting as equals.

Recruiting-Team

Chantal Hügli Recruiting Consultant

Chantal Hügli

Recruiting Consultant
Kerstin Wessel Recruiting Consultant

Kerstin Wessel

Recruiting Consultant
Kevin Kisungu Recruiting Consultant

Kevin Kisungu

Recruiting Consultant
Tina Grochla Recruiting Consultant

Tina Grochla

Recruiting Consultant
Annabel Blechschmidt Recruiting Consultant

Annabel Blechschmidt

Recruiting Consultant