The doctor looks at a digital dossier with her patient and discusses the findings while they are sitting in the treatment room.

Bienne medical net­work: where your health takes centre stage

From screening through to recovery and support in difficult situations. Thanks to the collaboration between CSS and Spitalzentrum Biel, you’ll receive optimum care at every stage in your life.

The advantages for you as a CSS client

  • Personal support: A specially trained carer will provide free guidance if you have a complex or long-term health condition. They will be your main contact person if you have questions or need help coordinating your care with hospitals, GPs, therapists and other specialists.
  • Quick access: Thanks to close cooperation within the medical network and coordinated medical care, you will gain quick access to the right specialists.
  • Personalised prevention recommendation: We’ll not only support you in recovering and living mindfully with a medical condition, we’ll also help you with prevention. Take advantage of our free health check and receive personalised recommendations to help you stay well.

Bienne medical network at a glance

Bienne region

All insured persons in the Bienne Seeland region with the Family Doctor or HMO models can choose the Bienne medical network.

Better coordination

Close communication between healthcare professionals means your treatment will be more efficient, safer and tailored to your needs.

Initial consultation over the phone

Not sure whether you need to see a doctor? With CSS’s telemedicine service, you can always get free initial advice over the phone.

Well app: simply digital

Use the Well app for an easy way to clear up health-related questions: Check your symptoms, get treatment recommendations and more.

How you benefit from the Bienne medical network

  1. You’d like to have your family practice in the Bienne region.
  2. You have the Family Doctor or HMO model of basic insurance.
  3. Choose one of the 2 family practices in the Bienne medical network.

Select doctor’s practice

All 2 family practices affiliated with the Bienne medical network, sorted by location.
Place Doctor's practice
Biel-Bienne à la Gare practice
from anywhere Telemedicine family practice (Medgate)

Switch to the Bienne medical network & benefit

Change doctor's practice
Change model

Useful facts about the Bienne medical network

In collaboration with Spitalzentrum Biel, CSS is launching a new service in the Bienne Seeland region as of 1 January 2026. Our joint aim is to provide high-quality, affordable medical care for the region.

You’re in good hands

Within the Bienne medical network, GPs, specialists, hospitals, nurses and therapists work closely together. This ensures comprehensive care: You benefit from higher-quality treatment, coordinated medical services and faster access to the right specialist.

For complex or long-term conditions, you’ll have a dedicated contact person throughout your treatment to provide personal guidance and help you coordinate your care. The specially trained carer will also help you navigate the medical network and answer all your questions.

Always here for you

To ensure your all-round care, you have access to a large network: Close to the Bienne station, the Spitalzentrum Biel facilities are centrally located and include an acute care hospital, the MEDIN medical centre and the MEDIN au Lac outpatient surgery centre.

In an emergency, there will always be someone there for you. You benefit from round-the-clock free telephone advice from a qualified healthcare professional. You can also use the Well app to reach your family practice or telemedicine service digitally.

Recommendation on prevention

We’ll not only support you in recovering and living mindfully with a medical condition, we’ll also help you with prevention. Based on the results of the free health check, you’ll receive tailored recommendations for your wellbeing.

Frequently asked questions

Persons insured with CSS can benefit from the collaboration with the Bienne medical network from 1 January 2026.

Anyone insured with CSS in the Bienne Seeland region who has the Family Doctor or HMO model of basic insurance can choose the Bienne medical network.

The model is also offered in the Vaud region (Morges medical network) and in the Jura region (Jura medical network). Further partnerships are being explored and set up.

Working together within the network improves patient care in three ways:

  1. By quickly adopting the most sensible course of treatment, unnecessary examinations can be avoided.
  2. Coordinated treatment improves the quality of care.
  3. This helps to lower healthcare costs in the long term.

You benefit from discounts in basic insurance if you choose the Family Doctor or HMO model. There is no additional discount for the medical network itself, but you do enjoy numerous advantages:

  • Personal, free support from a specially trained carer
  • Initial telephone advice from a medical professional
  • Free health check and personalised prevention tips
  • Faster access to the right specialist