A doctor discusses the MRI images with his elderly patient in the meeting room.

Ticino medical network: where your health takes centre stage

From screening through to recovery and support in difficult situations. Thanks to the collaboration between CSS and hospital group Moncucco, you'll receive optimum care at every stage in your life.

The advantages for you as a CSS client

  • Personal support: A specially trained carer will provide free guidance if you have a complex or long-term health condition. They will be your main contact person if you have questions or need help coordinating your care with hospitals, GPs, therapists and other specialists.
  • Quick access: Thanks to close cooperation within the medical network and coordinated medical care, you will gain quick access to the right specialists.
  • Personalised prevention recommendation: We'll not only support you in recovering and living mindfully with a medical condition, we'll also help you with prevention. Benefit from personal recommen­dations for your health and enjoy further support from coaching sessions and health programmes.

Ticino medical network at a glance

Ticino region

All insured persons in the Ticino region with the Family Doctor, HMO or Multimed model can choose the Ticino medical network.

Better coordination

Close communication between healthcare professionals means your treatment will be more efficient, safer and tailored to your needs.

Initial consultation over the phone

Not sure whether you need to see a doctor? With CSS's telemedicine service, you can always get free initial advice over the phone.

Well app: simply digital

Use the Well app for an easy way to clear up health-related questions: Check your symptoms, get treatment recommendations and more.

How you benefit from the Ticino medical network

  1. You'd like to have your family practice in the Ticino region.
  2. You have the Family Doctor, HMO or Multimed model of basic insurance.
  3. Choose one of the 20 family practices in the Ticino medical network.

Select doctor's practice

All 20 family practices affiliated with the Ticino medical network, sorted by location.
Place Doctor's practice
from anywhere Medgate telemedicine family practice
Ascona Bianda Tarcisio
Ascona Matthias Peter
Brissago Ruggieri Graziano
Chiasso Barbarossa Luca
Chiasso Pertoldi William
Locarno Balestra Stefano
Locarno Cvitkusic Velimir
Locarno Pedrazzini Benjamin
Lugano Antonini Pietro
Lugano Balmelli Manuela
Lugano Cerny Andreas
Lugano Colella-Albino Francesco
Lugano Ferretti Michele
Lugano Fontana Pio Eugenio
Lugano Garzoni Christian
Lugano Hagara Daniel
Minusio Foiada Mario
Minusio Fraulini Chiara
Vezia Canonica Andrea

Switch to the Ticino medical network & benefit

Change doctor's practice
Change model

Useful facts about the Ticino medical network

In collaboration with hospital group Moncucco, CSS is launching a new service in the Ticino region as of 1 January 2026. Our joint aim is to provide high-quality, affordable medical care for the region.

You're in good hands

Within the Ticino medical network, GPs, specialists, hospitals, nurses and therapists work closely together. This ensures comprehensive care: You benefit from higher-quality treatment, coordinated medical services and faster access to the right specialist.

For complex or long-term conditions, you'll have a dedicated contact person throughout your treatment to provide personal guidance and help you coordinate your care. The specially trained carer will also help you navigate the medical network and answer all your questions.

Always here for you

To ensure your all-round care, you have access to a large network: Hospital group Moncucco comprises 2 acute hospitals in Lugano and Locarno, together offering a wide range of services across various medical specialist areas. The network also includes family doctors in the region and partner organisations such as Spitex and rehabilitation clinics.

In an emergency, there will always be someone there for you. You benefit from round-the-clock free telephone advice from a qualified healthcare professional. You can also use the Well app to reach your family practice or telemedicine service digitally.

Recommendation on prevention

We'll not only support you in recovering and living mindfully with a medical condition, we'll also help you with prevention. Benefit from personal recommendations for your health and enjoy further support from coaching sessions and health programmes.

Frequently asked questions

Persons insured with CSS can benefit from the collaboration with the Ticino medical network from 1 January 2026.

Anyone insured with CSS in the Ticino region who has the Family Doctor, HMO and Multimed model of basic insurance can choose the Ticino medical network.

The model is currently also offered in the Vaud region (Morges medical network), the Jura region (Jura medical network) and the Bienne region (Bienne medical network). Further partnerships are being explored and set up.

Working together within the network improves patient care in three ways:

  1. By quickly adopting the most sensible course of treatment, unnecessary examinations can be avoided.
  2. Coordinated treatment improves the quality of care.
  3. This helps to lower healthcare costs in the long term.

You benefit from discounts in basic insurance if you choose the Family Doctor model, the HMO model or Multimed. There is no additional discount for the medical network itself, but you do enjoy numerous advantages:

  • Personal, free support from a specially trained carer
  • Initial telephone advice from a medical professional
  • Faster access to the right specialist
  • Personal health recommendations for your prevention