Notify treatment abroad
You received medical treatment abroad? For the assessment of cost coverage, we need additional information.
FAQs
We need the bill covering the treatment, the reason (illness, accident or maternity), why the treatment abroad was necessary and any additional medical reports. If you were involved in an accident, an accident report is also required.
Good to know: A payment confirmation (proof of payment) is unfortunately not sufficient.
- Language: The bill must be in English, German, French or Italian.
- Benefits: An exact list of the treatments is required.
- Insured person: Name and insurance number must be stated on the bill.
Treatment due to illness, accident or maternity may be refunded if covered by your policy. Read up on what’s important in relation to insurance cover abroad.
myCSS lets you see right away what CSS pays. Alternatively, you can check your policy and the General Insurance Conditions.
In the EU, EFTA and the UK (i.e. all EU countries, Iceland, Norway and the United Kingdom), an emergency means unexpected treatment as a result of illness, accident or maternity that becomes necessary during your stay abroad.
In all other countries an emergency is when you have an accident or fall ill and require urgent medical assistance but are unable to travel back to Switzerland safely without treatment.