Father on the phone with child on his arm at night.

Medical advice: 24/7 by phone

Doctor’s surgery closed? Need medical advice? With CSS, you can get medical advice from the professionals – around the clock, worldwide.

The advantages for you

  • Immediate consultation with medical professionals on 058 277 77 77.
  • Medical advice around the clock – even in emergencies abroad.
  • Commitments to provide cover for emergency treatment abroad.
  • First consultation free for persons insured with CSS.
  • For children under 18, the Kids Line helps in emergencies.

Medical advice at a glance

Personal service

Treatment is discussed with you. Prescriptions are sent to your pharmacy.

Anywhere in the world

The CSS emergency centre arranges help and issues commitments to provide cover in emergencies.

Beware of charges

First consultation is free. Charges for calling depend on your provider.

How to get medical advice

Whether in the middle of the night or when abroad: Get medical assistance whenever you need it.

Advice over the phone

The telemedicine centre is here to help you 24/7, both at home and abroad. A professional will discuss the appropriate treatment with you. If you need medication, the prescription will be sent directly to your chosen pharmacy.

First consultation free, then billable

The initial consultation with a medical professional by phone is free. After that, if you need medical advice over the phone, a prescription or a work incapacity certificate, you will be charged. You will receive a bill just as if you had gone to a medical practice and will have to pay a share of the costs through the deductible and retention fee.

Call 058 277 77 77

What to do if you fall ill

Your chosen model of basic insurance determines your first point of contact when ill. myCSS makes things even easier: You can see straight away who to turn to for help when you’re not feeling well. No matter which model you have, you can always consult the professionals at the telemedicine centre.

Arrange a return call with myCSS

You can talk directly to a medical professional with just one click in the myCSS app. And you can arrange for someone to call you back and provide help at a time that suits you best.

Well digital guide

The Well app Symptom Checker is there for you whenever you or a family member needs a quick first opinion. It checks your symptoms and comes up with a recommendation on whether you should call the telemedicine service or go to a doctor, pharmacy or hospital. And if you don’t need to see anyone, it will give you tips on suitable home remedies.

A woman sits at the kitchen table and tidies up the medicine cabinet. Meanwhile, the child is playing in the pajamas by the window.

Medication

Find out which medication CSS pays for and which it doesn't.

Read now
Grandmother sits at the table and is at the tablet.

Online pharmacies

Order medication online and benefit in more ways than one.

Here’s how

Frequently asked questions

Yes, if it will help assess what’s troubling you. The medical professional you’re talking to will instruct you on how to upload photos.

  • Free: Initial consultation with a medical professional on 058 277 77 77.
  • Billable: Medical advice over the phone, prescriptions and work incapacity certificates.
  • Billable: If you contact other telemedicine providers or use apps other than Well or myCSS.

No. A medical professional will deal with your health problem. Depending on the medical issue and its urgency, you will either be given a direct recommendation for treatment or a doctor will call you back within a short space of time.