Vater telefoniert mit Kind auf dem Arm in der Nacht

24-hour medical advice – here for you day and night

What if you have a medical question but your doctor’s surgery is closed? What if your child falls ill in the night? We are here for you, day and night – even when you’re abroad. Our medical professionals will provide you with quick, competent advice.

The advantages for you

  • Advice by phone, worldwide, from medical experts.
  • Here for you around the clock.
  • Free advice for persons insured with CSS.

Good to know

Professional advice
A medical professional will discuss the next steps in your treatment with you. A prescription for medication will be issued if required and sent directly to your pharmacy.
Anywhere in the world
The CSS emergency centre will arrange the necessary assistance, issuing a commitment to provide cover for emergency medical treatment if required – no matter where you are in the world.
Free advice
CSS customers benefit from free medical advice. Charges for calling depend on your telecom provider.
Mann liegt krank auf dem Sofa

Should I go to the doctor or not?

myGuide checks your medical symptoms and gives you advice.

Get to know myGuide