Telemedicine: modern healthcare delivery with many advantages
Telemedicine lets you get medical advice and care from the comfort of home – whenever and wherever that may be. Medical professionals and doctors are ready to take your call, ensuring you get support quickly.
Efficient access to healthcare
You also have the option of arranging a callback or directly making an appointment via the Well app.
It’s an efficient, easily accessible form of healthcare delivery that guarantees high quality. Given the increasing shortage of available doctors and often long waiting times at emergency departments, telemedicine is taking on a new importance. It helps ensure that medical care in Switzerland remains widely available and up to date.
The main advantages at a glance
- Quickly accessible: You get medical assistance whenever and wherever you need it – without long waiting or travel times.
- Simple and efficient: Advice conveniently over the phone or digitally – saving time and quickly creating clarity.
- Relieves everyone: Fewer crowded waiting rooms and emergency departments – more capacity for truly urgent cases.
Telemedicine at CSS
CSS offers a variety of telemedicine services that guarantee straightforward, safe delivery of medical care. That way, insured persons retain flexibility when it comes to health matters while still receiving the best possible support.
Telemedicine centre
CSS offers its insured persons a free initial telemedicine consultation – regardless of insurance model. For example, if you’re not sure whether to go to your doctor, the telemedicine centre will give you an initial assessment of your medical problem. Having identified the next treatment steps, you’ll then know whether or not you need to see a doctor or whether home remedies might help.
For clients with the Callmed product, the telemedicine centre is the mandatory first point of contact in all health matters.
Advantage for you: Initial advice by phone from medical professionals. 24/7.
Kids Line
The Kids Line is available to persons insured with CSS in emergencies involving children. The consultation is free for children and young adults who are under 18 and have basic insurance with CSS.
Whether in the middle of the night or during a holiday: A team of experienced professionals specialising in paediatrics will help you assess the situation correctly. You’ll get clear answers straight away, telling you whether your child should be treated at home, by a doctor or in hospital. If necessary, they’ll recommend going to an emergency department.
Advantage for you: Telephone advice in child emergencies. 24/7.
Telemedicine family practice
Insured persons with Profit Family Doctor Insurance can choose a telemedicine family practice as their first point of contact. This is particularly practical, for example, if their usual practice closes when the doctor retires, if there is no family practice available nearby or if no patients are being admitted due to a shortage of family doctors. Insured persons enjoy more flexibility in deciding when and where to seek medical advice: It's available wherever they are – without long waiting times or having to travel long distances.
The medical services delivered by phone are treated the same as when visiting a practice in person – they are subject to payment and billed in the usual manner.
Advantage for you: The alternative to a traditional family practice.
Other telemedicine offers
In addition to the telemedicine offer from CSS, similar services are available from other service providers such as children’s hospitals and larger family practices.
Frequently asked questions on telemedicine
Telemedicine means that medical advice and support is provided over the phone without you having to visit a doctor's practice in person. It includes initial medical consultations, the assessment of symptoms, and medical services such as the issuing of prescriptions for medication or certificates confirming incapacity to work.
The initial consultation with a medical professional by phone is always free. CSS covers the costs.
Any medical services provided (e.g. further assessments, prescriptions for medication, the issuing of certificates confirming incapacity to work) will be subject to a charge. The costs billed will be the same as those charged when visiting a practice. As soon as a billable service is to be provided by a doctor, you'll be advised of this over the phone.
Depending on your telecom provider, you may be charged for the call.
- Telemedicine centre: You can reach the CSS telemedicine centre by calling +41 58 277 77 77. Medical advice is available 24/7, regardless of whether you're calling from Switzerland or abroad. You can reach the CSS emergency centre from anywhere in the world on the same number. It arranges help and issues commitments to provide cover in emergencies.
- Kids Line: The Kids Line can be reached on 0800 44 43 33 – twenty-four hours a day, seven days a week. The Kids Line specialises in paediatrics.
- Telemedicine family practice: Insured persons with the Profit Family Doctor model who have chosen a telemedicine family practice as their first point of contact will find the phone number to call in the myCSS app or on their insurance policy.
As soon as a billable service is to be provided by a doctor, you'll be advised of this over the phone. You can ask at any time if you're not sure. We generally inform you about this in our communications.
A bill will be issued in accordance with the applicable tariff whenever a medical service is provided. CSS assumes the cost of the free initial consultation with a medical professional.
The telemedicine centre can be reached by calling +41 (0)58 277 77 77 and offers a free initial consultation with a medical professional. The costs are covered by CSS.
Under the Profit Family Doctor model, in addition to practices with a physical presence, telemedicine family practices can be chosen as the first point of contact. This will be noted in the policy. A telemedicine family practice provides the same services as a physical family practice. In the interests of equality, services for both are billed in the same way.
Yes, insured persons may continue to call on +41 (0)58 277 77 77 for a free initial consultation.
If a doctor needs to call them back or the matter isn't urgent, insured persons will be asked to contact their telemedicine family doctor.
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