Report a claim
Make your claim under property or liability insurance online. You’ll need documents like a purchase receipt, photos or a cost estimate.
Frequently asked questions
Your trip may be affected by the war in Iran and the accompanying uncertainties about the situation in the Middle East. Do not make any cancellations on your own. When cancelling your trip you should always contact your tour operator, the airlines and, if applicable, the (online) travel agent first regarding the reimbursement of any costs.
- Cost: If you should then still incur costs, you can register your claim with us online.
- Emergencies: For medical emergencies abroad, please call +41 58 277 77 77.
Benefits relating to the war in Iran are excluded from policies taken out after 28 February 2026.
We're sorry that something has happened. Just tell us all about it online:
- Select and complete form.
- Upload documents.
- Check details and send.
- We’ll check that we have all the information we need and get back to you.
You don’t need to make the claim right away on the day it happens. It’s OK for you to wait until you have all the documents you need – that enables us to handle the claim efficiently. It’s important that you take photos or videos as supporting evidence, store these securely and notify the police if necessary.
If you're not sure about anything, our claims hotline (0844 277 888) is here for you 24/7.
If a visit by an expert is required: Let us know about the claim immediately before disposing of the damaged items.
In this case, let us know about the claim as quickly as possible. That way, an expert can visit you in person to quickly view and gauge the extent of the damage. It’s important not to get rid of any items at this stage.
That depends on the type of claim. The claim form will tell you exactly what we need to handle your claim. This can often be:
- proof of purchase
- list of damage
- photos of damage
- cost estimate for repairs
Property damage means that something got broken or damaged. That could be a piece of furniture, a device or appliance, or some other object in your home. It often happens due to burglary, fire, water or theft.
Personal injury happens when someone is injured or gets sick. That can be due to an accident, a fall or even a mistake made by someone else. For example, if someone accidentally injures you while doing sport.
If you drop someone else’s smartphone, for example, then that gives rise to a liability claim. Or if you break something while helping your girlfriend move house. Liability insurance pays if you unintentionally cause damage to someone else.