Submitting bills

Have you received a bill from a service provider (doctor, hospital, physiotherapist, etc.)? Here's what to do.

Check it carefully

Mistakes can happen. Please check that all the details, like the reason for treatment and amount of medication, etc., are correct.

Pay the bill and submit it to us

Settle the bill and send the refund form to us. There are two ways you can do this:

  1. Simply and quickly via myCSS
    You can scan the bill and upload it directly to the myCSS customer portal or myCSS app. The bill will reach us in a matter of moments.
  2. Send the bill by post
    You can send us the bill by post to the following address:
    CSS Versicherung
    PO Box 2550
    6002 Lucerne
myCSS has many advantages

More time for living

Take a photo of a bill and submit it online. It couldn't be easier.

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Personal advice

Get in touch for a personal consultation.