Private assistance is a personalised advice and support service from CSS. You have a direct point of contact for all your medical questions. They’ll point you in the right direction and relieve you of some of the administrative burden.
If you wish, your Premium advisor will refer you to an experienced Health Coach, who will provide you with the following support before, during and after treatment:
You’ll get practical support during your medical treatment or stay in hospital or at a spa, such as:
Your Premium advisor will organise the support services for you. We will cover a share of the costs, contributing up to CHF 500 per case and CHF 1,000 per calendar year.
You’ll be given the CSS Premium gold card featuring your personal Premium advisor’s contact details.
If at least one person in your family qualifies for private assistance, all other family members also benefit from private assistance Premium care by phone (without health coach or support services for a specific medical treatment).
You automatically enjoy the advantages of private assistance if you have myFlex Premium Outpatient Insurance and myFlex Premium Hospitalisation Insurance. You also have access to this service with Health Insurance Livo Top Premium.
