Private assistance

If you wish, your Premium advisor will refer you to an experienced, independent medical coach, who will provide you with the following support before, during and after treatment:

• Needs assessment
• Organising a second opinion
• Arranging access to suitable hospitals and specialists
• Advising on and organising rehabilitation, physiotherapy, etc.
• Follow-up support

You’ll get practical support during your medical treatment or stay in hospital or at a spa, such as:

• Childcare by a qualified professional
• Pet care
• Professional house- or flat-sitting (taking care of your garden, plants, letter box, etc.)
• Contribution towards certain private expenses during hospitalisation (e.g. phone charges, internet, TV, newspapers and magazines, parking)

Your Premium advisor will organise the support services for you. We will cover a share of the costs, contributing up to CHF 500 per case and CHF 1,000 per calendar year.

You’ll be given the CSS Premium gold card featuring your personal Premium advisor’s contact details.

If at least one person in your family qualifies for private assistance, all other family members also benefit from private assistance Premium care by phone (without medical coach or support services for a specific medical treatment).