Medical assistance
In medical emergencies, assistance is available 24/7. And, as your health partner, we also support you with helpful advice and offers.
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What should you do in the event of illness?
Your chosen model of basic insurance determines your first point of contact in all medical matters.
- Family doctor model, HMO model, Multimed: You can contact your chosen doctor’s practice directly.
- Telmed: Always consult the professionals at the telemedicine centre or use the Symptom Checker in the Well app first.
- Standard model: The choice is yours.
Good to know
The professional staff at the telemedicine centre are available to provide medical advice and to help all insured persons 24/7 – regardless of their chosen model. The Well app is also free for all insured persons.
Tip: Let the myCSS app guide you towards your medical point of contact. Then you’ll no longer need to worry about not following the rules of your basic insurance model.
CSS – your health partner
Being healthy, getting well or living with illness: as your health partner, CSS is by your side on your journey through life.