Medical assistance
In medical emergencies, assistance is available 24/7. Not feeling well? In myCSS you can see right away who to turn to when sick.
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What to do if you fall ill?
Your chosen model of basic insurance determines your first point of contact in all medical matters.
- HMO model: Your doctor’s practice in the medical network is your first port of call.
- Family Doctor model: You always go to your family practice first.
- Telmed: Ask the telemedicine centre or use the Well app first.
- Multimed: The Multimed practice, telemedicine centre or Well app is your first point of contact.
- Standard model: You have a free choice of doctor.
myCSS shows you who to contact first
In the myCSS app you can see right away under 'Medical assistance' who to turn to when sick. Making it really easy for you to stick to the rules of your basic insurance.
24/7 medical assistance
The professional staff at the telemedicine centre are available to provide medical advice to all insured persons 24/7 – regardless of their chosen model. The Well app is also free for all insured persons.
CSS – your health partner
Being healthy, getting well or living with illness: as your health partner, CSS is by your side on your journey through life.